Support
How can we help?
Answers to the questions we hear most.
01
Shipping
Sellers ship with tracking; you'll get updates by email.
02
Returns
Report issues within 7 days of delivery.
03
Seller payouts
Sellers receive 95% via Stripe once tracking shows delivered.
Common questions
Atelier connects collectors directly with galleries and artists. Every purchase is shipped by the seller with tracking, and payment to the seller is released only after delivery is confirmed.
Sellers pay a $19.99 monthly membership and Atelier keeps 5% of each sale; the seller receives 95% via Stripe once tracking shows the work delivered.
Frequently asked
How is my artwork shipped?
Sellers ship with tracking, and you receive updates by email.
What if my artwork arrives damaged?
Report the issue within 7 days of delivery with photos, and we will help resolve it.
How do I bid in an auction?
Open the Auctions page, register to bid with your name and email, then choose a bid amount or set a maximum auto-bid.
When do sellers get paid?
Sellers receive 95% of the sale via Stripe once tracking shows the work delivered.